PrayBack - Support & Help
📱 About PrayBack
PrayBack is a private Islamic recovery app designed to help Muslims overcome harmful habits through faith-based tools and spiritual strengthening. Our app combines modern wellness technology with authentic Islamic principles to support your journey toward spiritual and personal freedom.
Email: Support@PrayBack.app
Response Time: We aim to respond to all inquiries within 24-48 hours.
🆘 Getting Help
For Technical Issues
- App crashes or bugs
- Login or account problems
- Subscription billing questions
- Feature requests
For Privacy Concerns
- Data handling questions
- Account deletion requests
- Privacy policy clarifications
For Recovery Support
While we provide technical support for the app, please note that PrayBack is a wellness tool and not a substitute for professional mental health services. For serious addiction concerns, we recommend consulting with qualified healthcare professionals or Islamic counselors.
🔒 Privacy & Data
Data Protection
- All user data is stored locally on your device by default
- Optional encrypted cloud backup available
- Complete anonymity maintained throughout your journey
Account Deletion
To delete your account and all associated data:
- Email Support@PrayBack.app with “Account Deletion Request” in the subject line
- Include your account email (if applicable)
- We will process your request within 7 business days
💳 Subscription & Billing
Subscription Plans
- Community Access: Free
- Premium Access: £3.99/month
- Premium Plus: £8.99/month
Billing Issues
- Subscriptions are managed through Apple App Store
- For billing disputes, contact Apple Support first
- For subscription features issues, contact Support@PrayBack.app
Cancellation
To cancel your subscription:
- Go to iOS Settings > Apple ID > Subscriptions
- Find PrayBack and select “Cancel Subscription”
- You’ll retain access until the current billing period ends
📖 Frequently Asked Questions
Is PrayBack really private?
Yes. The app works offline with encrypted cloud backup only for data such as XP and streak days.
What’s included in the free version?
- Complete prayer tracking
- Basic urge management tools
- Penalty payment system
- Dhikr counter
- Emergency intervention tools
How do I restore my premium subscription?
If you previously purchased premium and it’s not showing:
- Ensure you’re signed into the same Apple ID
- Tap “Restore Purchases” in the app settings
- Contact support if issues persist
Is this app suitable for all ages?
PrayBack is rated 17+ due to mature subject matter related to addiction recovery. It’s designed for adults seeking Islamic-based recovery support.
🕌 Islamic Guidance
About Our Approach
PrayBack respects the sensitivity of your struggle while providing practical tools grounded in Islamic teachings. Every feature is designed to strengthen your connection with Allah while breaking free from harmful habits.
Religious Questions
For specific Islamic guidance regarding recovery and spiritual matters, we recommend consulting with qualified Islamic teachers or counselors in your area.
🛠️ Technical Requirements
Supported Devices
- iOS 13.0 or later
- Compatible with iPhone
- Internet connection required only for optional cloud backup
Troubleshooting
If you experience technical difficulties:
- Try restarting the app
- Ensure your iOS is up to date
- Restart your device
- Contact support if issues persist
📞 Emergency Resources
Important: PrayBack is a wellness app, not an emergency service.
Crisis Support
If you’re experiencing a mental health crisis:
- UK: Samaritans - 116 123 (free, 24/7)
- US: National Suicide Prevention Lifeline - 988
- Emergency: Contact local emergency services
Islamic Support
- Muslim Youth Helpline (UK): 0808 808 2008
- Islamic Society of North America (US): Various local resources
Terms of Service
By using PrayBack, you agree to our Terms of Service. For detailed terms, visit our app or contact support.
Privacy Policy
Our privacy policy outlines how we handle your data. Key points:
- Minimal data collection
- Local storage priority
- Encrypted backups for data points such as streak days, and xp
- No data sharing with third parties
App Store Compliance
PrayBack fully complies with Apple App Store guidelines and policies.
🔄 Last Updated
September 15, 2025
📬 Feedback
We value your feedback to improve PrayBack. Contact Support@PrayBack.app with suggestions, feature requests, or testimonials.
Transform your struggle into spiritual strength. We’re here to support your journey toward freedom through faith.